How do I place an order?
Do you want to buy a Saddleclip? Then follow the steps below:
- Select Shop in the menu
- Click on “add to cart”, you will be notified that your product has been added to the shopping cart.
- Click on the shopping cart at the top right of your screen or choose Shopping cart from the menu.
- Check your shopping cart. Do you have a coupon? Enter it here. If you are satisfied, click on “proceed to checkout”.
- Enter your details under “Billing details”.
- Choose your payment method.
- Click on “Place order”. Your order will be placed and you will be asked to pay with the chosen payment method.
- After making the payment your order is ready. You will receive a confirmation email from us with the details of your order.
I cannot find my confirmation email. Where can I find it?
First check whether the mail may have ended up in your spam folder. If you can’t find the mail anywhere, send an email to firstname.lastname@example.org with your name, address and order date. We will contact you and we can still send you a copy of your confirmation email or invoice.
I want to cancel my order. How do I do that?
Do you want to cancel your order? That is very unfortunate! We ship your order the same day, so your order will be packed quickly. Contact us directly by sending an email to email@example.com. Hopefully we will be just in time. If not, you can refuse the package at the door.
I cannot provide my VAT number?
At the moment it is not yet possible to provide your VAT number when ordering. No worries, we can always adjust the invoice afterwards. Contact us through firstname.lastname@example.org with your order number, company name and VAT number and we will be happy to adjust the invoice.
What are the shipping costs?
We do not charge shipping costs within the Europe Union. If shipping is not free, it will be calculated and shown to you before checkout. Are you unsure? Then please contact us through email@example.com.
What delivery time can I expect?
If your order is placed before 4:00 PM (CET), it will be shipped on the same day, otherwise the day after. Delivery times depend on local carriers and location. Usually within Europe delivery is within 2 to 3 days.
I have entered the wrong shipping address. What now?
Entering a wrong address with your order can always happen. We can often change your address, but only as soon as possible after your order.
Your billing address can always be changed. Pass the changes on to firstname.lastname@example.org and we will ensure that it is adjusted.
What to do if I am not at home when my package is delivered?
If you are not at home, it depends on the local carrier how they handle this. If your packages can’t be delivered, your order will be sent back to Equestic. In that case, contact us via email address email@example.com
I have not received my Track & Trace number. When can I receive this number?
You will receive your Track & Trace number by e-mail once your package has been sent.
Which countries do you ship to?
We can ship your order to almost all countries. Within Europe we do not charge shipping costs.
Do you want a delivery to a country outside of Europe? Free shipping also applies to most countries, otherwise it will be calculated and shown to you before checkout. Are you unsure? Then contact us through firstname.lastname@example.org.
How can I pay?
You can pay with MasterCard, VISA, American Express, PayPal, iDeal, Sofort Banking, Belfius, Bancontact and Klarna (Pay Later, Spread payments). Offered payment methods are based on your location, not all options are available everywhere. All payments are processed by Mollie Payment Services (https://www.mollie.com/). Please make sure to check the terms & Conditions of Klarna before using Klarna. We assure you that all our payment methods are completely safe.
What is included in the price?
All prices mentioned on our website include VAT. In some countries outside of Europe local taxes can be imposed by customs. These will be charged to you by your local customs authority. In addition, shipping within Europe is always free .
What kind of discount codes can I receive?
There are various types of discount codes, in which a certain percentage discount is given or the discount consists of a fixed amount.
The codes have an expiration date that is always communicated in combination with the code.
Each discount code can only be used once. It is not possible to use two codes with one order.
How can I use my discount coupon?
You can add the discount coupons at two moments in the ordering process.
In the shopping cart you have the option to enter a code via the “Apply coupon code” link. Enter the code and click on “Apply”. Complete the ordering process.
Have you forgotten to use the code in your shopping cart? No worries, in the ordering process you can still apply the code when you select a payment method. Here too you see a field to apply a code.
Pay attention; you can only use one code per order.
I have received a discount code, but it is not working?
Is your discount code not working? Then have a look at the following tips:
- Check the spelling of the code. Note capital letters, numbers, letters, etc.
- Check the validity date of the code.
- Does the discount code come from one of our partners? Then it may be that the discount only works via a specific link. Check if you use the link that you received from our partner.
Have you tried all these tips and it still doesn’t work? Then contact us via email@example.com.
My discount code has expired. Can I still use it?
If you have a (personal) discount code, check the expiry date carefully. After the expiry date, your discount code is unfortunately no longer valid.
Can I get a new discount code?
All discount codes have a start and end date. As soon as they are no longer listed on our own website, the discount codes are no longer valid. It is not possible to use the discount codes afterwards.