Frequently Asked Questions

Is your question not listed or do you need assistance?

contact our service desk E-mail: service@equestic.com

How to replace the battery in the SaddleClip?

You can ask us or our partners to replace it. It will be free of charge if your SaddleClip is still under a one-year factory warranty and it was with normal use (regular charging). Please send an email to service@equestic.com describing the problem. Here you can find details of the process and replacement cost Battery Repair Request – Equestic SaddleClip.

You can replace the battery yourself or ask a friend with “right hands”. It’s quite easy and will take just about 5 minutes if you would precisely follow the video instruction published here Equestic SaddleClip battery replacement – YouTube. And you will need the Battery “LIR2450 3.6V 120mAh rechargeable Lithium-Ion button cell”.

Where can I find a full manual of the SaddleClip and app?

You can download a comprehensive manual here: User Manual (PDF, English)

How do I use the SaddleClip in my training sessions?

SaddleClip is connected to your phone via Bluetooth. Using the Equestic app on your mobile, select which horse you are riding. Turn your SaddleClip on and off and view your results.

Do I have to carry my mobile phone with me when I’m riding?

No, you don’t. Equestic SaddleClip can buffer rides up to one hour long. You only need your mobile phone to turn your SaddleClip on and off. At the end of your training session, the SaddleClip needs some time to process the data, this takes approximately a third or a quarter of the time ridden. For 45 minutes of riding, the SaddleClip will need about 10 to 15 minutes to process. This process has to be completed before you can start a new training session.

Won't my SaddleClip fall off when I’m riding?

No, it won’t. We have carried out exhaustive tests: on bucking horses, show jumping courses with jumps of up to 1.60m and on eventing horses. Up to now, the Equestic SaddleClip has never fallen off.

What exactly can I do with the SaddleClip?

We measure and analyse: 1) Time spent training at each gait 2) Time spent training on the left and right hand 3) Number of jumps / Number of jumps approached from the left and the right 4) How powerfully your horse pushes off at the walk/trot/canter and how this develops over the training session 5) How powerfully your horse pushes off at the walk/trot/canter and how this develops over a longer period of time 6) The rhythm at the walk/trot/canter and how this develops over the training session 7) The rhythm at the walk/trot/canter and how this develops over a longer period of time 8) The number of transitions 9) The symmetry of movement at the trot, i.e., how evenly the diagonals move in comparison to each other. This is measured both over the long term and within one training session. The Equestic SaddleClip has another important feature: data on a horse (all training results and analysis) can be shared with all team members, such as its vet, trainer and owner.

How do I know if the SaddleClip is working when I’m riding?

When you are riding, most of the analysis is performed in real time on your mobile phone. A counter indicates how much time has passed. In addition, the blue LED light on your SaddleClip blinks when it is turned on.

Does it matter which side of the saddle I attach my SaddleClip to?

The SaddleClip must be attached to the left saddle flap. It doesn’t matter if it is at the top or the bottom of the flap. It is important to position SaddleClip horizontally; at a maximum angle of 45 degrees. If your SaddleClip is not positioned correctly, the Equestic app will let you know.

Do I have to subscribe?

No, you don’t have to. The standard app functionality is free for one horse. If you want advanced functionality or more horses you will need to subscribe. Find all Subscription info here

Who is the SaddleClip intended for?

The Equestic SaddleClip is designed for every rider who is serious about training and improving their horse’s performance. Basic measurements such as training structure, number of jumps, training on the left and right hand, training at each gait and symmetry show the actual load of the horse and are analysed in real time. Qualitative analysis, such as of rhythm and power of its push off, gives an insight into the horse’s development over a longer period of time. Train your horse to become a “Happy Athlete” and raise your own awareness of progress made.

Does the SaddleClip also work for carriage driving?

Yes, but only if the SaddleClip is positioned at the left flank, in the same position as if it were attached to the saddle.

Does the SaddleClip also work on Western saddles?

Yes, the Equestic SaddleClip can be used on Western saddles, but since Western saddles are more diverse in design than English saddles, the compatibility depends on the specific saddle type. It is recommended to send a photo of your Western saddle to Equestic’s support team (service@equestic.com) to confirm proper fit.

Does the SaddleClip also work for Toelt and pace?

The SaddleClip does not recognize Toelt or pace.

Is Bluetooth radiation harmful for my horse?

The SaddleClip meets all requirements for the use of Bluetooth. It has not yet been clearly proven if Bluetooth generates harmful radiation. We are therefore not able to comment on this subject.

Does the SaddleClip measure the horse's heart rate?

The SaddleClip does not measure heart rate. We recommend a special heart rate monitor for horses for this purpose. We are planning an update to combine the readings of Polar heart rate monitors with our data.

Does the SaddleClip measure the speed or distance?

The Equestic app does not record the distance (in kilometers) or speed of a ride. Its main features focus on providing detailed measurements related to the horse’s gait, rhythm, symmetry, impulsion, and transitions, among others.

If you need to track distance or speed, combining the SaddleClip with a separate GPS-enabled device or app might be an alternative.

How many horses can I track with one SaddleClip?

The number of horses is defined by the subscripton you have. You can track as many horses as you like with one SaddleClip, the SaddleClip itself is not limited.

What Warrenty does Equestic offer?

European legal guarantee naturally applies. Legal guarantee means that a product is or must do what you as a consumer can reasonably expect from it. In addition, we offer a one-year factory warranty for normal use (free replacement or repair when defect). If you want to invoke the warranty, send an email to service@equestic.com describing the problem. We will contact you within a week maximum (but usually the same day).

Do you need any help?

Please don’t hesitate to contact us: service@equestic.com